Got a Question? Let's Talk.
Have a question about a cat tree, a shipping delay, or picking the right cat hammock for your Maine Coon? Our team is here to help: we respond in under 24 hours, Monday through Friday.
Write to Us
For an order-related question, please include your order number (#1XXX): we'll find your file instantly.
We Can Help With
- Pre-purchase advice: choosing the right cat tree for your cat's breed or personality.
- Order tracking: shipping delays, tracking links, address changes.
- After-sales support: damaged products, missing parts, refund requests.
- Reviews and testimonials: share your experience with a photo of your feline friend.
- Partnerships: creators, veterinarians, shelters: reach out and let's talk.
Our Real Commitments to You
- A real human response, never a robotic copy-paste.
- A proactive solution whenever something goes wrong (replacement, goodwill gesture, refund).
- Follow-up until your request is fully resolved.
- Complete confidentiality for your information.
Before You Reach Out
Less than 24 hours, Monday through Friday. Messages received over the weekend are handled first thing Monday morning.
Yes, as long as your order hasn't shipped yet. Contact us as soon as possible with your order number.
Check with your neighbors and your mailbox, then contact the carrier (the number is on your tracking email). If you still can't find it, reach out to us and we'll take it from there.
Send us a message with your order number and a brief reason. We'll email you a prepaid return label within 24 hours.