Refund policy
At Le Félin, we want you to shop with complete confidence. Our policy includes:
• a 30-day return window from delivery, with free returns
• and the statutory 14-day right of withdrawal (European Union).
Return window (30 days)
You have 30 days from receiving your item to request a return.
Right of withdrawal (14 days - European Union)
If your order is shipped within the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification.
The item must be in the same condition in which you received it: unused, with its tags and in its original packaging.
Return conditions
To be eligible for a return, your item must be:
• in its original condition (unused)
• complete (including any accessories)
• in its original packaging
• accompanied by proof of purchase (order number, receipt, etc.).
How to return an item
Before sending anything back, contact us at support@lefelin.com with your order number.
If your return is accepted, we send you a prepaid return label and shipping instructions.
Return shipping costs
Returns are free: return shipping is paid by Le Félin, through the prepaid label we send you.
Damaged items / order errors
Please inspect your order as soon as it arrives. If the item is defective, damaged, or if you received the wrong product, contact us promptly at support@lefelin.com (ideally within 48 hours) with photos so we can handle your request as quickly as possible.
Refunds
Once your return has been received and inspected, we will let you know whether your refund is approved.
You are refunded to your original payment method within 5 to 10 business days (the time it takes to appear on your statement may vary by bank).
If more than 15 business days have passed since approval, contact us: support@lefelin.com.
Business address
GMS WEB / Le Félin
15 bis rue Marcel Rousier
95300 Pontoise
France