Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@lefelin.com. Please note that returns will need to be sent to the address we'll provide you with.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always reach out with any return questions at support@lefelin.com.

Damages and Issues
Please inspect your order upon receipt and contact us right away if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items
Certain types of items can't be returned, such as perishable goods (like food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care items (such as beauty products). We also can't accept returns on hazardous materials, flammable liquids, or gases. Feel free to reach out with any questions or concerns about a specific item.

Unfortunately, we can't accept returns on sale items or gift cards.

Exchanges
The fastest way to make sure you get exactly what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

14-Day Cooling-Off Period in the European Union
Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We'll let you know as soon as we've received and inspected your return, and confirm whether the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Keep in mind it can take extra time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at support@lefelin.com.